1. In which scenarios does Shopibay issue refunds?

Refunds are issued by Shopibay only when :

The order is cancelled by the customer; or

The customer returns a product and requests for a refund

Further Returns are not applicable on all the products of the Seller displayed on Shopibay.com. Please refer to our Return Policy.

2. What is the amount that is Refunded to me ?

If a customer returns the product and requests for a refund, the amount refunded would be the Price paid for the product (the shipping charge will not be refunded)

3. How can I track the status of my refund after returning a product ?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgement via SMS to your registered mobile number.

To check the updated status of your refund you can write to contact@shopibay.com or contact on chat support of Shopibay.com. If you are a registered customer at Shopibay.com, then you can also check the status of your refund in the ‘My Account’ section of our site.

4. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via SMS at your registered mobile number or via email at your registered email ID.

To check the updated status of your cancellation you can write to contact@shopibay.com or contact on chat support of Shopibay.com. If you are a registered customer at Shopibay.com, then you can also check the status of your refund in the ‘My Account’ section of our site

 

5. I’ve still not received the refund in my account even though Shopibay customer care says that they have processed the refund. Why?

If you have received a mail/SMS from us confirming your refund request, then be rest assured that we have initiated your refund request and are following up with the financial organization for the same.

Sometimes, financial organizations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Shopibay customer care.

Alternatively, you can also check the status of your refund online at Shopibay.com in the ‘My Account’ section.

6. How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by Shopibay’s Business Partner / Seller. You will get an e-mail/SMS from Shopibay when your return is accepted and your refund is processed.

 

7. How and where will I receive my refund amount?

Refunds on Shopibay are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

 

a.CreditCard/DebitCard/InternetBanking Banking

If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, the price paid of the product will be refunded (excluding the shipping charges) will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by our Business Partner / Seller. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Shopibay.

 

b.Cash on Delivery

If the order was placed using payment option as Cash on Delivery, we will refund you the price paid of the product (excluding the shipping charges ) through NEFT, cheque in favour of the “billing name” provided at the time of placing the order or refund coupon.

 

c.Loyalty Bonus coupons

If you have used a Shopibay Loyalty bonus Coupon for placing an order the refund provided to you would be of the price of the product excluding the value Loyalty bonus as well as the shipping charges .

 

d.Refund Coupon

If you have used a Shopibay refund coupon for placing the order, refund would be provided only in the form of a fresh Shopibay refund Coupon of the value excluding the Shipping charges . The same cannot be redeemed either in cash or cheque.

 

 

8. Can I get a refund for a part of my order?

Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products e.g. if you have bought a pair of jeans and a shirt as two separate products then you can get a refund only for one of the products’ i.e. either the jeans or the shirt excluding the shipping charge borne . However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

9. I received my refund cheque; however, my name is not as per the records. What should I do?

You should intimate us about the mistake by getting in touch with us via chat support on Shopibay.com. Alternatively, you can a email us at contact@Shopibay.com Please do mention your order number and mobile number to help us serve you better. Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh cheque in favour of the name requested by you.

 

10. I wanted to return a product. Will Shopibay refund the courier charges?

Yes, absolutely! In case you return the product via courier, we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through a Shopibay Gift Coupon/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.

11. How do I track the refund of my money once I have sent the product back or it has been collected from me?

Once we have received the product, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a SMS to your registered mobile number. You can also contact our chat support on Shopibay.com and check the status of your refund. If you are a registered customer at Shopibay.com, you can also check the status of your refund in ‘My Account’ section of your account.

12. Are all products on Shopibay.com eligible for refund?

Yes. All products on Shopibay.com are eligible for a replacement/refund.

12. What are the timelines for refund?

Mode of Payment

Refund Mode

Refund Time, upto
(From the date of cancellation of order/confirmation of receipt of product)

Credit Card

Credit Card

4 working days

Net Banking

Net Banking

4 working days

Debit Card

Debit Card

4 working days

Gift Certificate / E-Voucher

Gift Certificate / E-Voucher

10 working days

COD (Cash on Delivery)

Demand Draft / Cheque

10 working days

Demand Draft / Cheque

Demand Draft / Cheque

10 working days

However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Shopibay.

14. How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at contact@Shopibay.com or on chat support on Shopibay.com Your order will be cancelled if it has not been shipped by our Business Partner / Seller and we will refund the order value , as applicable. Moreover, if the order has been shipped by our Business Partner / Seller but not yet delivered to you, you may l cancel the order by contacting us as mentioned above. Your refund will only be processed by us, as applicable, once we receive the originally ordered product back from our courier / logistics partner.

15. In which scenario will my refund get declined?

Your refund may get declined if the product that is returned by you and received by our Business Partner / Seller is not as per the process & guidelines given above and as mentioned in our Return Policy